Orders over $75: Ship absolutely free!
Orders below $75: Ship at a flat fee of $5.50 for the complete order.
Hawaii, Alaska, APO & FPO: We do not ship to Hawaii, Alaska, APO & FPO addresses at this time.
Ship Time: All estimated ship times are noted on the product details page. Please note shipping time frames reflected on the product details page are approximate and based on estimates provided by manufacturers.
The ship times are approximate lead times for the product to leave our warehouse. Please allow a transit time (in addition to ship time) of 1 week for non-furniture items and 2-4 weeks for furniture.
If monogramming, please allow an extra week for ship time.
CPAPmachinesandsupplies.com will accept returns on any unopened product within 30 days of the original ship date. A 15% administrative/restocking fee will be subtracted from the original collected amount and a credit for the difference will be issued to the credit card that was charged. Shipping costs are not refundable. If there were no shipping charges for your order (i.e. if you chose/qualified for free shipping) your refund will not include our shipping cost of your order. Please contact us first before shipping the item back to us.
Please note that any product that has been opened can not be returned. Products which have been removed from their packaging cannot be returned for a credit or an exchange unless they are defective. Any defective product covered under warranty will be repaired or replaced according to that manufacturer's warranty policy. The manufacturer warranty covers all parts and labor for 2 years on all machines and 90 days on all masks for any manufacturer defects. This does not cover any damage caused by the consumer (for example but limited to: a dropped machine, water damage, etc. The customer is responsible for all shipping charges in a warranty exchange .
Due to FDA regulations, once any product is taken out of its original packaging, it is no longer returnable. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.
Due to FDA regulations regarding cross contamination and the resale of medical supplies and devices we cannot accept returns on any equipment where the manufacturer's or supplier's packaging has been opened. If you have the original packaging and the machine is defective then contact us first so we can trouble shoot the issue and if required we will give you a return authorization number (RAN) we will exchange the product but no substitutes are permitted. Please note that any associated shipping cost to return merchandise to us is not covered in any warranty situation.
We will make every effort to make ensure sizes and features of the item(s) are correct prior to purchase by providing you access to live chat and/or a toll free number so communicate with a respiratory therapist (RT) regarding any questions about your order.
Please note mask sizes will vary from the different models of the same manufacturers and between different manufactures. If you have any concerns and/or doubts please call Toll Free at 1-877-888-8208 or chat live with us.
A special note:
CPAP, BiLevel/BiPAP, Auto CPAP machines that are experiencing functional issues and that are no longer under manufacturer warranty may be able to be repaired by the manufacturer. Note this policy varies by manufacturer.
A manufacturer's diagnostic fee varies and may or may not apply to the actual repair cost depending on the manufacturer. If this fee is required then, it will be collected prior to submitting the machine to the manufacturer for assessment.
Returned items should be sent after receiving authorization (RMA #), along with a written explanation to:
ALL RETURNS ARE SUBJECT TO OUR INSPECTION. A RETURN AUTHORIZATION DOES NOT GUARANTEE YOUR RETURNED ITEM IS ELIGIBLE FOR A REFUND, EXCHANGE OR REPLACEMENT. ELIGIBILITY WILL BE DETERMINED UPON OUR INSPECTION.
All shipping is conducted by a third party carrier: United Parcel Service
(UPS). CPAPmachinesandsupplies.com does not guarantee the viability of any
shipping method and makes no claims as to the nature or timeliness of the
delivery methods offered. CPAPmachinesandsupplies.com is not responsible for
shipments which are lost, stolen, delayed, damaged or misdelivered by a
third party. When ordering you assume all risk involved in selecting the
level of service provided by the third party and you agree to hold harmless
CPAPmachinesandsupplies.com for any shipment carried by the third party that
is lost, stolen, delayed, damaged or misdelivered.